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Frequently Asked Questions

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Below is a list of frequently asked questions from clients about our treatment center and programs – if you have any additional questions feel free to contact one of our addiction specialists by completing the form on this page or by calling 1-888-615-4889.

Q: What is the staff-to-patient ratio?
A: Our staff to patient ratio is 2:1 during a clinical day.

Q: Are the counselors certified chemical dependency counselors?
A: Our counselor is a doctorate level counselor with 12 years of experience and a sub-specialty in addiction disorders.

Q: Does the facility have a medical director on staff?
A: Yes, we have a medical director who oversees all medical services and meets with patients individually as well. He has 43 years of experience and is well-versed in addictionology and psychology.

Q: Can the treatment center handle other medical needs, like mental health issues?
A: Yes, we have a doctoral level clinical primary therapist along with clinical medical staff who are all trained on mental health and substance abuse issues. If we are not able to cater to a patient’s specific needs, we will transport our patient to outside ancillary services to assist those specific needs.

Q: Are the licensed staff available 24 hours a day?
A: Our hours of operation are 8:30-4:30, however, a licensed staff member can be available by phone 24 hours a day.

Q: What kinds of support are offered after treatment – do you help families put together an after-care plan?
A: Yes, our primary therapist and clinical team devise a very specific and detailed individualized aftercare plan. We also offer continued treatment after discharge with our IOP and Outpatient programs which one can attend up until a year after discharge.

Q: Is the program able to adapt to medical history, trauma background, culture, or gender identity of the patient?
A: Connections Addiction Treatment Center is a small boutique facility designed to handle individual medical, clinical and other specific patient challenges to ensure the patient is getting the correct care based on their particular needs.

Q: Is the center in-network with my insurance? If not, what out-of-pocket expenses should I expect?
A: Connections Addiction Treatment Center is an out of network facility, however, we do work with providers and patient families to ensure that all upfront costs are explained and if we cannot suit the needs of the patients, we can refer them to an in-network provider.

Q: Will I be able to smoke?
A: Patients will have smoke breaks where they can smoke in designated areas and will be accompanied by staff at said areas.

Q: Can I bring any electronics?
A: Patients may bring their electronics (cell phones, laptops, etc) but these devices can only be used once approval is obtained from the clinical team and are on a case by case basis.

Q: What should I pack?
A: Comfortable clothes, sneakers, sandals, bathing suits, active-wear.

Q: Will I be sharing a room with anyone?
A: It’s possible for patients to share a room but not always. Depending on the circumstance, patients can have their own rooms or up to one roommate.

Q: Can I make phone calls?
A: Phone calls can be made under the supervision or prior authorization from therapist.

Q: How will I get from the airport to the treatment center?
A: One of our staff members will transport you to and from the airport upon arrival and discharge.

Q: Do we have to cook our own meals?
A: Our patients will prepare some of their meals with the groceries they have purchased and some meals will be provided.

Q: Can I have visitors?
A: Visitation from immediate family or significant others, such as husband or wife, can be arranged after the first 2 weeks of treatment and upon approval by clinical team.

Q: Do we go to outside meetings?
A: Yes, our patients go to outside meetings every day.

Q: How many times do we have group/individual therapy?
A: Patients will have 6 hours of clinical treatment Monday-Thursday, 3 hours on Friday and Saturday with a recreational activity in the afternoon and on Sundays, our patients go grocery shopping, do laundry, or engage in therapeutic assignments assigned by our treatment center.

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